- Please ensure that you understand our refund process, terms & conditions, exclusions and read our Refunds policy before beginning the refund application process.
- All refunds will be processed and paid out, within 45 days after the submission date provided all the information is complete and correct.
- Please note that a formal registration cancelation or withdrawal request is required to process all refund requests.
- It is essential that you provide all information requested as missing information may lead to delays in processing your application.
- For any questions, please contact refunds@gisma.com. We will do our best to reply to your enquiry as soon as possible.
Welcome to the GISMA online refunds portal
This portal has been designed to streamline your application and make the refund process as smooth and efficient as possible.
-
1 - Personal Information
-
2 - Refund Information
-
3 - Payment Information
Thank you
Your refund application has been successfully submitted; you will receive an automated confirmation email shortly.
These are the next steps of your application:
- You will receive an automated response with your unique refund case number; please use this number as reference for all further communications concerning your refund request.
- A member of the GISMA refunds team would contact you via email within 2 working days to (a) verify your details and (b) to acquire any missing information from you.
- There is a review period of 10 working days once you complete and submit the refund application form, including all supporting documentation requested.
- After this period a decision will be made; if approved and provided all the information is complete and correct, your payment will be completed within 30 working days.
Disclaimer:
The student will carry any bank charges incurred by GISMA due to incorrect bank details provided in the refund application form.
The refund case will be automatically closed if the amount refunded bounces back to GISMA due to incorrect bank details provided by the student. The student must open a new refund application and any charges incurred by GISMA will be deducted.