Welcome to the GISMA online refunds portal

This portal has been designed to streamline your application and make the refund process as smooth and efficient as possible.

  • Please ensure that you understand our refund process, terms & conditions, exclusions and read our Refunds policy before beginning the refund application process.
  • All refunds will be processed and paid out, within 45 days after the submission date provided all the information is complete and correct.
  • Please note that a formal registration cancelation or withdrawal request is required to process all refund requests.
  • It is essential that you provide all information requested as missing information may lead to delays in processing your application.
  • For any questions, please contact refunds@gisma.com. We will do our best to reply to your enquiry as soon as possible.
  • 1 - Personal Information

  • 2 - Refund Information

  • 3 - Payment Information

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  • The name is too long
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  • The last name is too long
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  • This field can only contain numbers or letters
  • This field must be between 7 and 9 characters long
  • This field must be a valid email address
  • The email is too long
  • This field is required
  • This field must be a number
  • The phone number is too long
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* Refund must be processed to the same bank account used to pay for the Programme/Course.

* If you have not made your online payment via Stripe, we will not be able to process your refund by Card. Please provide your bank account details on the next page.

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  • This field must be a number
  • The number is too high
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  • This field require a file
  • File too big, the maximum size upload is 2MB

Please include the Card payment confirmation. Maximum size uploaded is 2MB. Only *.JPG *GIF *PNG *PDF

Please include the bank confirmation. Maximum size uploaded is 2MB. Only *.JPG *GIF *PNG *PDF


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  • This field must be a number
  • The number is too long
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  • This field require at least one file
  • Please, don't add more than 6 files
  • This field must be a number
  • The amount requested cannot be higher than the amount paid
  • The number is too high
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  • The bank name is too long
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  • The number is too long
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  • The Swift code is not valid
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  • The IBAN number is not valid
  • The bank address is too long
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  • The bank city name is too long
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Account holder information:

  • The bank name is too long
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  • The bank address is too long
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  • The bank city name is too long
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  • This field must have 4 digits
  • This field must be a number
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  • File too big, the maximum size upload is 2MB.

Maximum file size uploaded is 2M. Only *.jpg *.gif *.png *.pdf


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Proceed to refund
Back

Thank you

Your refund application has been successfully submitted; you will receive an automated confirmation email shortly.

These are the next steps of your application: 

  • You will receive an automated response with your unique refund case number; please use this number as reference for all further communications concerning your refund request. 
  • A member of the GISMA refunds team would contact you via email within 2 working days to (a) verify your details and (b) to acquire any missing information from you. 
  • There is a review period of 10 working days once you complete and submit the refund application form, including all supporting documentation requested.  
  • After this period a decision will be made; if approved and provided all the information is complete and correct, your payment will be completed within 30 working days.  

Disclaimer: 

The student will carry any bank charges incurred by GISMA due to incorrect bank details provided in the refund application form.   

The refund case will be automatically closed if the amount refunded bounces back to GISMA due to incorrect bank details provided by the student. The student must open a new refund application and any charges incurred by GISMA will be deducted.